Terms & Conditions

1. Booking & Payment

• All bookings are subject to availability
• Payment is due in full prior to or on completion of service unless otherwise agreed
• Prices are fixed per property size, not hourly
• Payments are processed securely. We do not store card details

2. Access & Preparation

Clients must ensure:

• Full access to the property at the agreed time
• Utilities (water and electricity) are available
• Property is free of hazards

Clnr is not responsible for delays caused by lack of access or utilities.

3. Cancellations & Rescheduling

• Cancellations within 48 hours of the booking may be charged up to 50%
• Cancellations within 24 hours may be charged 100%
• Rescheduling is subject to availability

4. Service Scope

• Airbnb turnover cleans are maintenance cleans, not deep restoration
• End-of-tenancy cleans are deep cleans and include carpet cleaning unless otherwise stated
• Services outside the agreed scope may incur additional charges

5. Carpet Cleaning

• Included only in end-of-tenancy packages
• Airbnb carpet cleaning is charged separately
• Stains may not be fully removable due to wear, age, or prior damage

6. Quality & Feedback

• Any issues must be reported within 24 hours of service completion
• We will assess and, where appropriate, arrange a return visit
• Claims made after this period may not be accepted

7. Damage & Liability

• Clnr takes care at all times
• Pre-existing damage must be disclosed prior to cleaning
• Liability is limited to the value of the service provided

8. Right to Refuse Service

Clnr reserves the right to refuse or withdraw service in cases of:

• Unsafe working conditions
• Severe neglect or biohazards not disclosed in advance
• Abuse toward staff

9. Pricing Updates

Prices are reviewed annually and may be updated with notice.

10. Data Protection

Your data is protected under UK GDPR standards. See our Privacy Policy for details.